Shipping policy

Order Processing

• Orders are processed within 2–5 business days after payment is confirmed.
• During new drops, holidays, sales, or high-demand periods, processing may take up to 7–10 business days.
• Orders are processed Monday through Friday, excluding holidays.

Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

• Standard Shipping: 3–7 business days

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number. Please allow up to 24–48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address. 

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

If your package is marked as delivered but cannot be located, please:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.
• Reach out to us if you still need assistance.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we cannot guarantee changes or cancellations.

Shipping Delays

While we strive to meet all estimated shipping times, unexpected delays may occur due to:

• Severe weather
• Carrier service interruptions
• Customs inspections
• High order volume
• Other circumstances beyond our control

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team through the contact information provided on our website.

Thank you for supporting GaléVale.